{
    "name": "PITS Admin",
    "short_name": "PITS",
    "description": "PITS Administration & Customer Support",
    "start_url": "/cs-agent-dashboard",
    "scope": "/",
    "display": "standalone",
    "background_color": "#0f172a",
    "theme_color": "#4f46e5",
    "orientation": "any",
    "categories": ["business", "productivity"],
    "icons": [
        {
            "src": "/icons/icon-192.png",
            "sizes": "192x192",
            "type": "image/png",
            "purpose": "any maskable"
        },
        {
            "src": "/icons/icon-512.png",
            "sizes": "512x512",
            "type": "image/png",
            "purpose": "any maskable"
        }
    ],
    "shortcuts": [
        {
            "name": "Open Chat",
            "short_name": "Chat",
            "url": "/cs-agent-dashboard",
            "description": "Open customer support chat",
            "icons": [{"src": "/icons/icon-192.png", "sizes": "192x192"}]
        },
        {
            "name": "My Tickets",
            "short_name": "Tickets",
            "url": "/cs-tickets",
            "description": "View support tickets"
        },
        {
            "name": "Shift Calendar",
            "short_name": "Shifts",
            "url": "/shift-calendar",
            "description": "View shift schedule"
        },
        {
            "name": "Training",
            "short_name": "Train",
            "url": "/customer-success/training-modules",
            "description": "Training modules"
        }
    ]
}